Effective Date: February 1, 2022
This policy is intended to inform you about:
What personal information of yours or third-party personal information is collected from you via the Site;
Information Collection and Use
We gather information about the users of the Site that may include both non-personally identifiable and personally identifiable information.
Non-Personally Identifiable Information
When visitors come to the Site, we may collect and aggregate non-personally identifiable information indicating, among other things, which pages were visited, the order in which they were visited and which hyperlinks were clicked. Collecting such information involves the logging of IP addresses, operating system and browser software used by each visitor to the Site. Although this information is not personally identifiable, we can determine from the IP address a visitor’s Internet Service Provider and the geographic location of his or her point of connectivity.
The non-personally identifiable information that we collect helps us, among other things, to monitor our internal operations, improve our services, identify the most popular areas of the Site and determine the effectiveness of our services and promotional activities. It also helps us make available higher quality and more useful online services by performing statistical analyses of the collective characteristics and behavior of the users of the Site, and by measuring demographics and interests regarding specific areas of the Site.
Personally Identifiable Information
We do not collect any information that personally identifies you unless you provide it. We explicitly ask for information that personally identifies you. We request personally identifiable information in the following instances:
You may be asked to register before accessing certain areas on the Site. We require specific contact information (such as your name and e-mail address). This information is used to contact you about the services you are requesting on the Site or as otherwise described in this Policy. We also may ask you for additional information (such as the hardware and operating system that you use), so we can give you a more customized experience and assess and improve our products. We may also collect information such as the computer equipment you are using, versions of the operating system, system software or platforms you are using.
If you are ordering a product, you need to give us your contact information (such as your name and shipping address) and financial information (such as your credit card number and its expiration date). We use this information for billing purposes and to fulfill your order. We also may use this information to contact you if we have trouble processing your order. We may also use this information to contact you regarding our products or services.
We will ask for your contact information (such as your name and e-mail address) if you wish to subscribe to our newsletters.
Surveys and Contests
Occasionally we offer surveys and contests for which we require user information (such as your name and shipping address). Participation in these surveys and contests is voluntary. Please see the specific promotion for contest rules, if applicable.
Survey information will be used to determine future product development, gain more insight into our users and improve the Site. We will use contact information that you submit to us in entering a contest to notify winners and award prizes.
We share non-personally identifiable information with our partners and advertisers.
We also share personally identifiable information in the following instances:
We use an outside shipping company to ship orders and a credit card processing company to bill users for products and services.
We partner with other companies to provide specific services. When you sign up for these services, we will share your name and other necessary contact information with the relevant partner.
As we continue to develop our business, we might sell or buy companies or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that Sphere 3D or one of its subsidiaries is acquired or sells some or all of its assets and/or subsidiaries, customer information might be one of the transferred assets.
When you submit personally identifiable information to us on the Site, your information is encrypted unless otherwise indicated. While on a secure page on our Site, such as our order form, the lock icon on the bottom of web browsers such as Firefox, Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just “surfing.”
If you have any questions about the security of this Site, you can send an e-mail to firstname.lastname@example.org.
It sometimes is necessary for us to supplement the information that we receive from you with information from third-party sources.
New customers/partners may receive a welcoming e-mail to verify password and username. Established customers/partners occasionally will receive information on products, services, special deals and a newsletter. If you prefer not to receive these types of communications, please see the Choice/Opt-out section below.
Site and Service Updates
We also may send our users announcements about Site and service updates via e-mail or phone. You cannot unsubscribe from service announcements as they contain important service information.
Correction/Updating Personal Information
If you need to update your personal information or wish to cancel services, please contact us at email@example.com, or log into our support site.
If you do not wish to receive our newsletter or promotional materials, you may opt out by replying to Unsubscribe in the subject line in the e-mail or e-mail us at firstname.lastname@example.org.
Notification of Changes